We want you to be completely satisfied with your order. This Returns Policy complies with the EU Consumer Rights Directive (2011/83/EU) and the Swedish Distance Contracts Act.
14-Day Right of Withdrawal
You have the right to withdraw from your purchase within 14 calendar days of the date you (or a third party you designated) received the goods. No reason is required.
How to Return
- Email info@buzzin-bees.com within 14 days of receipt, stating your order number and that you wish to return.
- We will reply within 2 business days with return instructions.
- Return the product in its original, sealed packaging. Items must be unused and in resaleable condition.
- Return shipping costs are your responsibility unless the item is defective or incorrect.
Refunds
Once we receive and inspect the returned goods, we will process your refund within 14 days. Refunds are made through Stripe to your original payment method.
We may deduct from the refund any reduction in value caused by handling beyond what is necessary to inspect the goods.
Exceptions — Opened or Unsealed Products
Because of the nature of our products — food and consumable bee-care supplements — and for reasons of health protection and hygiene, the right of withdrawal does not apply, under Art. 16(d) and 16(e) of the EU Consumer Rights Directive, to:
- Liquids and sprays whose plastic vented cap has been opened or its seal broken.
- Cakes, tablets and strips whose inner packet has been opened or torn.
- Honey, supplements or other consumables that can deteriorate or expire once opened.
The outer shipping box is not the seal. You are welcome to open the parcel and examine what is inside, exactly as you would handle a product in a shop — that does not affect your right to return it. What cannot be returned is a product whose own cap or inner packet has been opened.
Only products with their own seal intact may be returned within the 14-day period. This does not affect your rights regarding defective or incorrect items (see below).
Defective or Incorrect Items
Damage in transit or a wrong item: please tell us within 15 days of receipt. Report it with a photo of the parcel and the product and we will arrange a free return and a replacement or a full refund, shipping included. The short window is not us being difficult — carriers give us only a few weeks to file a damage claim, and after that we cannot recover it.
A fault that appears later is a different matter and is not limited by that window. Your statutory right to complain under the Swedish Consumer Sales Act (Konsumentköplagen 2022:260) covers a fault that was already there when the goods reached you — the wrong contents, a seal that failed, a batch that was not what it should have been — and a complaint made within two months of discovering it always counts as made in time.
What counts as a fault depends on what the goods are. These are feed supplements, not equipment: each pack carries a recommended use-by date, generally 24 months from manufacture. That date is the period we stand behind, and passing it is not in itself a fault — nor is the smell or the settling that a naturally produced, fermented product develops over time. Store them as the label says, between 5 and 20 °C and out of direct sunlight, and use them within the recommended period.